Choosing Bear River Mutual for our insurance was the best decision we could have ever made! Jason Rivera has always gone above and beyond for us, he responds within minutes, and always makes sure we are satisfied with everything before we end our conversation. We couldn't have asked for a better insurance agent. If for some reason Jason isn't available, Gabby has treated us with the same kindness and respect that Jason does. I wish we could give them way more than just 5 stars!! They truly care about their customers and go completely out of their way to help us whenever we need them. They treat you like family. I couldn't have asked for a better insurance company!!
I feel good about my experience with Keystone. Celia was very helpful getting me covered with SR-22 before my licence was about to be suspended. I was kinda in a panic and she made me feel at ease she could get me the coverage in time. After three weeks I finally found the vehicle I wanted and my insurance premium would have increased more than 300%. Celia was able to find a different company with a monthly premium I could afford and she did it within 24 hours. I purchased my new vehicle in Phoenix, Arizona and was covered within one hour after I arrived. I was back on the road home to Salt Lake City, Utah two hours later. Thanks Celia!Just an update here. I've been with Bear River Mutual/Keystone Insurance Services for a little over three months now and would like to add the service there continues to be excellent. Celia, Gabriella and Tamara have all been a pleasure to do business with. When I switched over from Dairyland to United apparently United dropped the ball and forgot to inform the DMV of my policy with them. As a result I received a notice from the DMV saying my drivers license had been suspended (4 days after the fact and I opened it on a Friday evening so there was no one I could call all weekend until Monday morning). I called Keystone1st thing Monday morning and they got United to immediately send the info to the DMV who in turn immediately reversed their decision regarding my drivers license and removed the mistake from my license history. Though I can't give United or the DMV the same high marks, Celia, Gabriella and Tamara at Bear River Mutual/Keystone Insurance Services are still delivering the best customer care one can expect from a top notch insurance agency.Thanks Girls. You made my day!
We have some great reviews that our customers have left us over the last few years. For example, Jessica on Google states:
Keystone is GREAT! I love how they can shop around for me and find the best rate. If my awesome agent Roger isn’t available I can trust any other agent in the office to take care of me too. They are professional, but fun to work with too. I would recommend them to anyone!
Marshall on Google states:
I have been with Keystone for 4 years now and Jasmyn Reese has ALWAYS gotten things done for me the same day I requested a car change, quote, or claim. She has been nothing but great for us!